BUYER BEWARE - JUNEAU STUDIOS

[pureevil548]

I have had a terrible experience with Jay from Juneau Studios and understand that I am not alone. Last spring I made a large order from them which included a pneumatic door, talking skulls, 2 different pneumatic zombies, and a pneumatic head in a bucket (which I didn't receive). It took almost 5 months of excuses to get my products - minus one of the items I orderd. Additionaly, he sent me one product that was incorrect, sent a carpenter to my home to fix it, then didn't pay him so I had to take care of it. The pneumatic door was advertised as a flat door, it came as a refrigerator sized box. When I contacted Jay, he told me he decided to ship me a "chamber" and that it was actually better than what I had ordered. So I had to either alter my haunt or alter the propl. I also had to re-enforce the zombies as they were falling apart upon arrival. To this day, I still do not have my full order.
On top of this, I spoke to him in late November and he ordered two dozen tombstones that my business partner and I make. He stated that he wanted to do an exchange for products that he made. He wanted to exhange products at Transworld. We spoke several times until early January then all communications stopped. After many failed attempts to contact him I created a false identity and attempted to place an order with him - to which he replied within an hour. He requested a contact number. Once I gave him a contact number with the same area code and similar to mine, communications once again ceased.
At this time, I have two dozen tombstones made. I am out time and money for materials. I also do not have my completed order. I am also out the money he did not pay a carpenter to fix his error. Please understand I have no problems with someone who wants to change their mind, we all do. He could have told me he didn't want the tombstones and I would have appreciated the communication. I do however have a problem with paying a man for a product and not receiving it, as well as receiving products that are not what they were advertised to be, so much so that I am contacting the BBB and forwarding them all of my communications with him which include the missing products after being paid.
I want to make sure that everyone is aware of this, beware if you encounter him or his business practices.

[johnsoneliza52]

Sorry you had such a bad experience. Its such a drag when you are trying to do a fair trade and it turns out so badly

[pureevil548]

I notified Jay from Juneau Studios that i was going to post a blog regarding his business practices. I informed him that i had the email, phone, and bank records to support everything i was going to write. He has finally responded. Not once did he mention rectifying the situation and completing my order. Instead, he threatened to sue me, my city, and my department (he knows i am a firefighter). I responded asking him again to please complete my order.

[HalloweenDot]

There seem to be a number of other similar stories with regard to Juneau on the net. It is too bad that so many people seem to have had problems with them because from their website, the products look good.

[MauEvig]

I notified Jay from Juneau Studios that i was going to post a blog regarding his business practices. I informed him that i had the email, phone, and bank records to support everything i was going to write. He has finally responded. Not once did he mention rectifying the situation and completing my order. Instead, he threatened to sue me, my city, and my department (he knows i am a firefighter). I responded asking him again to please complete my order.

He has nothing on you. In fact, if I were you I'd sue him!

That's just bad business. Sorry about the rough time he's giving you. I'll make a mental note to not to order anything from him.

[pureevil548]

Just and update...
I received an email from Juneau Studios today stating that he would be out of the office until April 15th and that he wanted my phone number (which he has had for a year) so he could begin work on completing my order at that time.
Oddly, my friend contacted him regarding making a purchase order 2 days ago and was told that he could begin his order immediately after he received payment and that it would take very little time since it was still very early in the year.

Again, buyer beware..

[Pumpkin_Man]

You should contact a lawyer. It sounds like they never intended to give you your money's worth in the first place.

Mike

[HalloweenDot]

You should contact a lawyer. It sounds like they never intended to give you your money's worth in the first place.

Mike

And there is always small claims court, depending on how much money you are talking about.

[MauEvig]

I think it would be a good idea to at least seek out legal advice from an attorney.

[jadewik]

Since the burden of a lawsuit is on the plaintiff, and because you have information all ready to back your claim-- I think his is an empty threat.

What you might consider doing to further solidify your suit-- having further communication done through serviced mail-- y'know, the kind you have to sign for. It also might make him think twice about a lawsuit against you.... and, if you do decide to sue for what you're owed, it would really help your case.

Keep track of all monetary expenses. G'luck....

... and thanks for the warning!